So here's what happened - the store manager "Steve" and his boss "James" continued to stonewall. Better Business Bureau did nothing but take their statement and replay it back to me and ask if I would accept that. So after I wrote this blog... I took it to and even newer form of social media: Twitter. It was there that someone in the UPS Public Relations dept. ran across my "tweet" and sent me an e-mail. I explained the entire situation to her and sent her a copy of my BBB complaint. About four weeks went by. Then I got another e-mail from "Becka". She apologized for the delay (wow an actual apology!) She explained that she could not refund the entire $150, but she could offer me $50 for my time and trouble. I told her I appreciated her efforts and that $50 was better than the "nothing" and bad attitude I was getting from Steve and James. Within a week or so, I received the $50 check in the mail. It's not the $150 I was hoping for, but you know what? It was an offer of compromise, which was what I was hoping Steve and James would come to me with and didn't. I never did get another follow up response from the BBB - so much for their "seal of approval" take that with a grain of salt folks!

Let me know if you have questions. My only other comment is that social media ROCKS! A friend of mine received resolution of a year long battle with DISH Network within 24 hours of posting his concern on Facebook. I'm now a believer. So keep blogging, microblogging and Facebooking folks!